Privacy Policy
Last Updated: [19-12-2024]
Converge Medicare Services Ltd
Introduction:
At Converge, we respect your privacy and are
committed to protecting your personal information. This Privacy Notice explains
what data we collect on the Ilera app, how it’s used, and your rights regarding your data under
the Nigeria Data Protection Regulation NDPR.
What Data We Collect:
We may collect the following types of information:
- Personal Information: Name, Email Address, Contact Information, Date of Birth, KYC data for verification.
- Health Information: Medical history,
test results, prescriptions, allergies, doctor’s notes, and other
health-related information.
- Session Information: Details of your
consultations, session recordings (where consented), doctor’s notes.
- Financial Information: Payment details,
billing information, and transaction history.
How We Use Your Data:
Ilera collects and uses your data for the following
purposes:
- To provide healthcare services, including consultations, prescriptions, and record-keeping.
- To process payments for
services rendered.
- To improve service quality
through secure session reviews and data analysis (with data anonymization).
- To comply with regulatory
requirements and ensure your safety.
Data Sharing and Security:
- Data Sharing: We may share your data
with authorized healthcare providers, pharmacies, and payment processors as
required for service provision. Your data will not be sold or shared with third
parties for marketing purposes.
- Security Measures: Ilera employs
encryption, access control, and regular audits to safeguard your data and
prevent unauthorized access.
Your Data Rights:
Under NDPR,
you have the right to:
- Access your personal and health data.
- Request corrections or updates
to incorrect data.
- Withdraw consent for
non-essential data processing.
- Request data deletion when
legally permissible.
Contact Us:
For questions about this Privacy Notice or to
exercise your data rights, contact us at: +234 1 201 8888 990 or contact@ileracares.com.
Updates to this Notice:
This Privacy Notice may be updated periodically. We
will notify you of significant changes and provide an updated notice on the
Ilera app.
Acceptance:
By using Ilera’s services, you acknowledge that you
have read, understood, and agreed to this Privacy Notice.